Customer Service - Account Coordinator

Great Northern • Brooklyn Park, MN

28d • $24 - $30 • Onsite

About The Position

Under general supervision and following established procedures, the Customer Service - Account Coordinator handles and follows through on customer requests for service and product information in support of sales activity. The role processes product orders received by mail, telephone, or in person from customers or company employees. The position also provides administrative support to account managers and management and requires minimal supervision on projects and tasks.

Requirements

• High school diploma or general education degree (GED).
• Commitment to ethical business standards and personal integrity.
• Self-motivation and ability to work with minimal supervision.
• Excellent oral and written interpersonal communication skills, including telephone etiquette.
• Ability to work effectively with customers and convey a positive, professional image of service and support to employees at all levels.
• Accuracy and strong attention to detail.
• Approachable and supportive when working with others.
• Proficiency in Microsoft Office software, including Word, email, and Excel spreadsheet applications.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and handle situations with limited standardization.
• Ability to interpret written, oral, diagrammed, or scheduled instructions.
• Pride in work, punctuality, safe work practices, effective collaboration, optimism, ownership of responsibilities, and a commitment to continuous improvement.

Nice To Haves

• Familiarity with a manufacturing environment is beneficial but not required.
• Exposure to other computer software, such as accounting, purchasing, manifest, or plant data collection software.
• Exposure to a sales, manufacturing, or machine-routing distribution environment is preferred.

Responsibilities

• Inform customers of unit prices, shipping dates, anticipated delays, and other needed information.
• Provide price quotations to customers, prospective customers, and account managers.
• Provide administrative support for account managers and management.
• Write, type, or edit orders, or enter order data into a computer accurately to determine total customer cost.
• Record or file copies of orders.
• Assist in ascertaining customer credit ratings.
• Check inventory and notify stock control departments about orders that would deplete stock.
• Determine production routing for custom orders according to specifications and machine capabilities.
• Expedite urgent orders.
• Initiate purchase requisitions.
• Route orders to the appropriate department for processing.
• Follow up on orders to ensure delivery by specified dates.
• Compute prices, discounts, sales representative commissions, and shipping charges.
• Investigate and resolve routine requests and customer complaints.
• Coordinate with production, sales, shipping, and warehouse staff to expedite orders and trace missing or delayed shipments.
• Attempt to sell additional merchandise to customers.
• Compile statistics and prepare reports for sales and management.
• Participate in periodic staff and management team meetings as necessary.
• Perform other tasks assigned by management representatives.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Paid time off (PTO)
• Paid holidays
• Profit sharing
• 401(k) with company match
• Competitive wages
• Safe, clean, and friendly work environment
• Room for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED