Customer Service Account Associate - Oakland ME CEC

T-Mobile USA•Oakland, ME

4d•Onsite

About The Position

T-Mobile is hiring an Account Associate for its Account Care team. The role focuses on inbound customer calls, building lasting customer relationships, taking ownership of customer concerns, and resolving them proactively. Associates receive hands-on, on-the-job training, real-time feedback, and support to develop their skills and grow within the company. Starting pay is $20 per hour, with opportunities to earn up to $30 per hour in the first year through the defined growth path. Associates may earn up to $750 while completing training milestones; upon completion, they promote to Account Expert and become eligible for an annualized incentive target of $4,400. Incentives vary based on performance and full-time status. Qualifying Experts may work a hybrid schedule after 60 days following training graduation, provided they meet performance and attendance goals. The position is identified as onsite.

Requirements

High school diploma or GED.
Knowledge of Windows, including Microsoft Word, Excel, and PowerPoint.
Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace or Microsoft Teams.
At least 18 years of age.
Legally authorized to work in the United States.

Responsibilities

Adapt to new software, apps, and communication platforms with minimal instruction.
Provide proactive and timely resolutions to customer inquiries and concerns.
Build customer loyalty through thoughtful account management and identify opportunities for additional products, services, and solutions.
Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
Meet department productivity and quality standards.
Complete training requirements to develop skills, expand knowledge, and grow within T-Mobile.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training, hands-on support, and career growth opportunities.