Account Associate - Richmond VA CEC
About The Position
As an Account Associate on T-Mobile’s Account Care team, you will handle inbound calls and take ownership of customer relationships by proactively resolving questions and concerns. You will manage accounts thoughtfully, build customer loyalty, and identify opportunities to offer additional products, services, and solutions. T-Mobile provides hands-on, on-the-job training, real-time feedback, and support, with performance-based milestones that enable growth into the Account Expert role. The position is onsite in Richmond, Virginia. Experts who meet performance and attendance goals may qualify for a hybrid schedule after 60 days following training graduation. The hourly base pay is $20, with opportunities to earn up to $750 while completing training milestones. After training, Account Associates promote to Account Expert and become eligible for an annualized incentive target of $4,400. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Benefits for eligible employees include health coverage, retirement and stock programs, paid leave, family support, education assistance, insurance options, and discounts and commuter programs.
Requirements
- High school diploma or GED.
- Knowledge of Windows and Microsoft Word, Excel, and PowerPoint.
- Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace and Microsoft Teams.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Adapt to new software, apps, and communication platforms with minimal instruction.
- Provide proactive and timely resolutions to customer inquiries and concerns.
- Build customer loyalty through thoughtful account management and identify opportunities for additional products, services, and solutions.
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
- Meet department productivity and quality standards.
- Complete training requirements to develop skills, expand knowledge, and grow within T-Mobile.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
- Training milestone earnings opportunity
- Incentive eligibility after promotion to Account Expert
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
