Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
About The Position
The Customer Sales & Service Representative delivers an outstanding customer experience while serving commercial and residential consumers in the green industry. The role involves building customer relationships, answering questions and fulfilling needs in person, by phone, and through online ordering, and identifying opportunities to grow sales. The representative also prepares inventory orders for pickup or delivery, assists with merchandising and inventory management, supports branch leadership in adopting new technologies and ways of working, and helps maintain a safe working environment. Bilingual English/Spanish skills are preferred, and experience or knowledge related to landscaping, nursery, or irrigation products is a plus.
Requirements
- Minimum of 1 year of experience in a retail or wholesale setting is preferred.
- Excellent customer service skills.
- Willingness to learn and adopt new technologies and ways of working.
- Ability to think quickly and make sound decisions.
- Ability to lift a minimum of 50 pounds.
Nice To Haves
- Bilingual English/Spanish skills preferred.
- Green industry experience or knowledge of landscape, nursery, or irrigation products is a plus.
- Inventory management experience is helpful.
- High school diploma or equivalent preferred.
Responsibilities
- Demonstrate exceptional customer service to all SiteOne customers.
- Cultivate and manage strong relationships with customers.
- Assist customers with questions and needs in person, by phone, or through online ordering.
- Pull and prepare inventory orders for customer pickup or delivery.
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers.
- Partner with branch leadership to understand and implement new technologies and ways of working to positively impact business performance.
- Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment.
Benefits
- Competitive compensation.
- Medical, dental, and vision plans for benefit-eligible associates.
- Paid time off and paid holidays.
- DailyPay available.
- 401(k) with company match.
- Tuition reimbursement.
- Associate referral program.
- Company apparel and work boot vouchers.
- Opportunity for advancement.
- Paid training and business certifications.
- Free counseling services and Employee Assistance Program.
- Life insurance and short- and long-term disability insurance.
- Product discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
