Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply • East Hempfield Township, PA

5d

About The Position

SiteOne Landscape Supply is hiring a Customer Sales & Service Representative to serve commercial and residential customers in the green industry. The representative delivers an outstanding customer experience, builds customer relationships, and assists customers in person, by phone, and through online ordering. Conversational English/Spanish proficiency is preferred.

The role also involves preparing inventory orders for pickup or delivery, identifying opportunities to grow sales, working with branch leadership to adopt technologies and improve business performance, and supporting merchandising, inventory management, and other store tasks while maintaining a safe working environment. The job description notes that its duties and qualifications are guidelines rather than an exhaustive list and may vary by position.

Requirements

• Excellent customer service skills.
• Ability to learn and adopt new technologies and ways of working.
• Ability to think quickly and make sound decisions.
• Must be able to lift a minimum of 50 pounds.

Nice To Haves

• At least 1 year of experience in a retail or wholesale setting is preferred.
• Conversational proficiency in English and Spanish is preferred.
• Green industry experience or knowledge of landscape, nursery, or irrigation products is a plus.
• Inventory management experience is helpful.
• High school diploma or equivalent is preferred.

Responsibilities

• Provide exceptional customer service to SiteOne customers.
• Cultivate and manage strong customer relationships.
• Assist customers with questions and needs in person, by phone, or through online ordering.
• Pull and prepare inventory orders for customer pickup or delivery.
• Identify and capitalize on opportunities to grow sales with current and potential customers.
• Partner with branch leadership to understand and implement new technologies and ways of working that support business performance.
• Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment.

Benefits

• Medical, dental, and vision plans for benefit-eligible associates.
• Paid time off and paid holidays.
• DailyPay available.
• 401(k) with company match.
• Tuition reimbursement.
• Associate referral program.
• Company apparel and work boot vouchers.
• Paid training and business certifications.
• Free counseling services and an employee assistance program.
• Life insurance and short- and long-term disability insurance.
• Product discounts.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED