Customer Sales Associate

Trane Technologies • Pine Brook, NJ

5d • Onsite

About The Position

The Customer Sales Associate supports customers visiting Trane Supply stores by advising them on parts and equipment needs, resolving issues, and providing timely, high-quality parts and solutions. The role requires knowledge of Trane products and offerings, a focus on achieving sales goals, strong problem-solving and customer-service skills, and ownership of quote and order management to support accurate, timely fulfillment and customer satisfaction. The position is on-site five days a week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
• Proven ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and determine the best way to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings, offering solutions that support customer satisfaction and future sales.
• Keep current on Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management processes accurately to expedite fulfillment and ensure customer satisfaction and timely delivery, including entering quotes and invoices and following through on fulfillment.
• Assist with warehouse and inventory management work as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance for the employee and family, beginning on day one.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED