Customer Sales Associate

Trane Technologies•Carrollton, TX

5d•Onsite

About The Position

The Customer Sales Associate supports customers visiting Trane Supply stores and serves as a trusted advisor for parts and equipment needs. The role helps resolve customer issues, recommends suitable products and add-on items, processes orders, and provides accurate, timely service. The associate maintains knowledge of Trane products, offerings, and promotions to support customer satisfaction and sales goals. Work is on-site five days per week, with overtime or weekend work as required.

Requirements

High school diploma or General Education Degree (GED).
Inside sales, retail, or related experience.
Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

Support customers and determine effective ways to resolve problems and ensure customer satisfaction.
Build sales by identifying related products and add-on extensions for customers.
Process customer orders and respond to inquiries, questions, and complaints about Parts and Supply offerings; provide solutions that support customer satisfaction and future sales.
Maintain current knowledge of Trane products, offerings, and promotions to deliver a strong customer experience and drive sales.
Interact with customers by phone and in person.
Execute quote and order management processes accurately, including entering quotes and invoices and following through on fulfillment to support timely delivery.
Assist with warehouse and inventory management work as needed.
Work overtime or weekends as required.