Customer Sales Associate
About The Position
The Customer Sales Associate works in a Trane Supply store as a trusted customer advisor, helping customers resolve parts and equipment issues and find suitable products and solutions. The role requires knowledge of Trane products, offerings, and promotions; a focus on achieving sales goals; and strong problem-solving and customer-service skills. The associate manages quotes and orders accurately and follows through on fulfillment to support timely delivery and customer satisfaction. The position is on-site five days per week and may involve warehouse and inventory work, as well as overtime or weekend work when required.
Requirements
- High school diploma or GED.
- Inside sales, retail, or related experience.
- Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
- Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.
Responsibilities
- Support customers and identify effective ways to resolve problems and ensure customer satisfaction.
- Build sales by identifying related products and add-on extensions that meet customers’ needs.
- Process customer orders and respond to inquiries, questions, and complaints about Parts and Supply offerings, providing solutions that support customer satisfaction and future sales.
- Maintain current knowledge of Trane products, offerings, and promotions to provide a high-quality customer experience and drive sales.
- Interact with customers by phone and in person.
- Execute quote and order management processes accurately, including entering quotes and invoices and following through on fulfillment to support timely delivery.
- Assist with warehouse and inventory management work as needed.
- Work overtime or weekends as required.
Benefits
- Health insurance and holistic wellness programs, with benefits available from day one.
- Fertility coverage and adoption and surrogacy assistance.
- Up to 15 vacation days, paid holidays, and sick leave.
- Additional options to support volunteer and parental leave.
- 401(k) matching.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
