Customer Sales Associate

Trane Italia • Montville Township, NJ

7d • $47,600 - $96,040 • Onsite

About The Position

The Customer Sales Associate serves as a trusted advisor to customers visiting Trane Supply stores. The role helps customers resolve parts and equipment issues, identify suitable products and solutions, and receive high-quality parts in a timely manner. The associate maintains knowledge of Trane products, offerings, and promotions; supports sales goals; and manages quotes and orders accurately to help ensure fulfillment, timely delivery, and customer satisfaction. The position also includes assisting with warehouse and inventory management as needed.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
• Proven ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and determine effective ways to resolve problems and ensure customer satisfaction.
• Identify related products or add-on extensions to help grow sales.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings, providing solutions that support customer satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers by phone and in person.
• Accurately execute quote and order management processes, including entering quotes and invoices and following through on fulfillment to support timely delivery and customer satisfaction.
• Assist with warehouse and inventory management work as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED