Customer Sales Associate

Trane Technologies • South Plainfield, NJ

5d • Onsite

About The Position

The Customer Sales Associate serves as a trusted advisor to customers visiting Trane Supply stores. The role supports customers with parts and equipment issues, recommends suitable products and solutions, and delivers timely, high-quality service. The associate is expected to understand Trane’s product offerings, achieve sales goals, solve problems, and manage orders accurately to support smooth transactions and customer satisfaction. The position is on-site five days per week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
• Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and identify the best way to resolve problems and ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings, providing solutions that support satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management processes accurately, including entering quotes and invoices and following through on fulfillment to support timely delivery.
• Assist with warehouse and inventory management work as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED