Customer Sales Associate

Trane Italia • Carrollton, TX

7d • $44,300 - $89,425 • Onsite

About The Position

The Customer Sales Associate works in a Trane Supply store as a trusted customer advisor, helping customers resolve parts and equipment issues and providing parts and solutions in a timely manner. The role requires knowledge of product offerings, achievement of sales goals, strong problem-solving skills, and ownership of order management to support smooth transactions and customer satisfaction. The position is on-site five days per week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment, with an emphasis on customer service, continuous improvement, and safety.
• Proven ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and identify the best way to resolve problems and ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings; offer solutions that support customer satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a strong customer experience and drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management processes accurately to expedite fulfillment and ensure customer satisfaction and timely delivery, including entering quotes and invoices and following through on fulfillment.
• Assist with warehouse and inventory management as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED