Customer Sales Associate

Trane Italia • San Diego, CA

2d • $44,300 - $89,425 • Onsite

About The Position

The Customer Sales Associate supports customers visiting Trane Supply stores by advising them on parts, equipment, and related products. The role resolves customer issues, processes orders and inquiries, and provides timely, accurate service to support customer satisfaction and sales. Associates maintain current knowledge of Trane products, offerings, and promotions, manage quotes and orders through fulfillment, and assist with warehouse and inventory work as needed. The position is on-site five days a week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
• Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and identify appropriate ways to resolve problems and ensure customer satisfaction.
• Build sales by identifying related products or add-on extensions for customers.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings, offering solutions that support customer satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a strong customer experience and drive sales.
• Interact with customers by phone and in person.
• Accurately manage quotes and orders, including entering quotes and invoices and following through on fulfillment to support timely delivery.
• Assist with warehouse and inventory management work as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED