Customer Sales Associate

Trane Italia • Omaha, NE

11d • $37,700 - $76,195 • Onsite

About The Position

The Customer Sales Associate is a customer-facing role in a Trane Supply store, serving as a trusted advisor and helping customers resolve parts and equipment issues. The associate provides timely, high-quality parts and solutions, supports sales goals, and takes ownership of order management to help ensure smooth transactions and customer satisfaction. The position is on-site five days a week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment emphasizing customer service, continuous improvement, and safety.
• Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and determine the best way to resolve problems and ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions, or complaints about Parts and Supply offerings; offer solutions that support customer satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a high-quality customer experience and drive sales.
• Interact with customers by phone and in person.
• Execute quote and order management processes accurately to expedite fulfillment and support customer satisfaction and timely delivery, including entering quotes and invoices and following through on fulfillment.
• Assist with warehouse and inventory management as needed.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED