Customer Sales and Service Representative

Verizon • Roanoke, VA

3d • Remote

About The Position

Verizon is hiring a Customer Sales and Service Representative to deliver first-class customer service and help customers resolve issues in a fast-paced call center environment. The role combines customer support with sales, product guidance, billing assistance, and collections-related interactions. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend the office for team huddles or meetings. The position has 37.5 scheduled weekly hours and may include evenings, weekends, holidays, and unscheduled shifts based on business needs.

Requirements

• Live within 75 miles of the current reporting location for the life of the contract.
• Be able to attend occasional in-person trainings and meetings and, when requested, office team huddles or meetings.
• Demonstrate consultative sales ability, including motivation to meet sales goals and build customer relationships.
• Manage a fast-paced workload, incidents, and multiple priorities.
• Use empathy and communication skills to de-escalate sensitive situations.
• Take ownership of customer concerns and provide exceptional customer service.

Nice To Haves

• A related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing regarding past-due payments.
• Investigate and resolve customer inquiries and disputes concerning service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Depending on the role, premium pay may include overtime, shift differential, holiday pay, and allowances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed