Customer Sales and Service Representative

Verizon • Dover, DE

3d • Remote

About The Position

Verizon is seeking a Customer Sales and Service Representative to deliver first-class customer service in a fast-paced call center. The representative will resolve customer issues while supporting sales and serving as a product and billing resource. The role involves helping customers with service requests, identifying their needs, and providing solutions that help them stay connected.

This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend office-based team huddles and meetings. The position has 37.5 scheduled weekly hours and requires working evenings, weekends, holidays, and unscheduled shifts as business needs determine.

Requirements

• Must live within 75 miles of the current reporting location for the life of the contract.
• Must be able to work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Must be able to attend occasional in-person trainings and meetings, and may be asked to attend office team huddles and meetings.

Nice To Haves

• A related Associate Degree or 2 or more years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answer incoming customer calls and respond to requests concerning installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers by phone or in writing about past-due payments.
• Investigate and resolve inquiries and disputes related to service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness and make corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.
• Meet sales goals while providing exceptional customer service and building customer relationships.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed