Customer Sales and Service Representative

Verizon • Rockville, MD

5d • $41,912 - $89,492 • Remote

About The Position

The Customer Sales and Service Representative delivers customer service in a fast-paced call center, helping customers resolve issues and assisting them with Verizon products and services. The role combines customer support with sales, product and billing expertise, and requires managing multiple priorities while addressing customer needs and concerns.

This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location for the life of the contract and may be asked to attend office-based team huddles or meetings. The scheduled workweek is 37.5 hours, with evenings, weekends, holidays, and unscheduled shifts as business needs require.

Requirements

• Demonstrated ability to communicate with detail and precision.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive situations with empathy and communication skills.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• Related associate degree or at least 2 years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience selling products and services.
• Customer service skills.

Responsibilities

• Answer incoming customer calls and respond to requests about installation, disconnection, service changes, and Verizon products and services.
• Identify customer needs and proactively offer Verizon products and services.
• Contact customers by phone or in writing regarding past-due payments.
• Investigate and resolve inquiries and disputes related to service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness, making corrections or changes as needed.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits.
• 401(k) Savings Plan.
• Paid time off.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed