Customer Sales and Service Representative

LDG Industrial • Corpus Christi, TX

1d • Onsite

About The Position

The Customer Sales and Service Representative provides direct support to Branch Managers and Sales Representatives in developing existing and prospective LGG Industrial customers, helping the branch meet its growth targets. The role supports customer service, sales quoting, account coordination, delivery commitments, inventory, and branch production and inventory functions. It is a full-time, non-exempt position located in Corpus Christi, Texas.

Requirements

• At least 1 year of business-to-business customer service experience.
• High school diploma or equivalent.
• Must be at least 18 years old.
• Moderate computer skills, including MS Word, Excel, internet, and email.
• Ability to perform basic math and calculations using whole numbers, fractions, and decimals, and to read a tape measure.
• Reliable transportation.
• Ability to work nights and weekends as required and overtime as required.
• Excellent customer service and communication skills, both oral and written.
• Ability to interact professionally with customers and team members.
• Ability to work independently in a fast-paced environment, multitask, and prioritize responsibilities.
• Strong attention to detail.
• Ability to use company software.
• Ability to comprehend and follow instructions and safety procedures, and to read, write, and communicate in English.
• Ability to comprehend safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals, and respond to safety signals, alarms, and verbal instructions.
• Ability to work in a stationary position for extended periods and frequently kneel and ascend ladders.
• Ability to operate a computer, keyboard, mouse, and other standard office equipment frequently.
• Ability to work in varying environmental conditions, including temperature changes, dust, and warehouse noise, and wear required personal protective equipment.
• Background checks and drug screening may be required, as permitted by law and applicable company, customer, or DOT requirements.

Nice To Haves

• 1–3 years of customer service experience in industrial distribution.
• Previous experience using an ERP system.
• Product knowledge of hose, gasket, and conveyor systems.

Responsibilities

• Maintain a 100% commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries in the company sales system.
• Quote customers using working knowledge of products.
• Achieve budgeted branch sales goals.
• Assist accounts receivable personnel with creating and establishing new accounts and follow up on collections.
• Coordinate with Sales Representatives and branch management to keep account activities updated.
• Monitor delivery-date commitments and expedite where appropriate.
• Monitor customer-specific inventory for sales order fulfillment.
• Build and maintain strong internal and external relationships.
• Provide technical and service support to account management, branch management, and internal and external customers.
• Assist with production and inventory functions within the branch.
• Perform other duties for which trained and qualified.

Benefits

• Competitive compensation plan with bonus potential.
• Medical, dental, vision, short-term disability, and long-term disability benefits available on the first day of the month following the date of hire.
• 401(k) with company match.
• Paid vacation, holidays, and sick time.
• Training and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED