Customer Sales and Service Representative

LDG Industrial•Johnson City, TN

About The Position

The Customer Sales and Service Representative provides direct support to Branch Managers and Sales Representatives in developing existing and prospective LGG Industrial customers and helping the Branch meet its growth targets. The role supports customer sales, account coordination, order fulfillment, and branch operations, while maintaining full commitment to safety policies and procedures. The representative works with customers and internal teams in a warehouse environment that may involve fluctuating temperatures, varying noise levels, dust, and other conditions typical of an active industrial setting. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of the role.

Requirements

At least 1 year of business-to-business customer service experience.
High school diploma or equivalent.
Must be at least 18 years of age.
Excellent customer service and communication skills, both oral and written.
Ability to interact professionally with customers and team members.
Ability to work independently and in a fast-paced environment, and to multitask and prioritize responsibilities.
Proficiency in basic math, including arithmetic in units of measure and calculations using whole numbers, fractions, and decimals.
Strong attention to detail.
Moderate computer skills, including MS Word, Excel, internet, customer portals, and email; ability to use company software successfully.
Ability to perform basic math and read a tape measure.
Reliable transportation.
Ability to work nights and weekends as required, and overtime as required.
Ability to comprehend and follow instructions and safety procedures.
Ability to read, write, and communicate in English, and to comprehend safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to respond to safety signals, alarms, and verbal instructions.
Ability to wear required personal protective equipment when required.
Background checks and drug screening may be required depending on Company, Customer, or DOT requirements for on-site work and equipment operation, as required or permitted by law.

Nice To Haves

1–3 years of customer service experience in industrial distribution.
Previous experience using an ERP system.
Product knowledge in hose, gasket, and conveyor systems.

Responsibilities

Maintain 100% commitment to safety policies and procedures.
Partner with Sales Representatives to provide sales quotes.
Process incoming inquiries in the company sales system.
Quote customers using working knowledge of products.
Achieve budgeted Branch sales goals.
Assist Accounts Receivable personnel with creating and establishing new accounts and follow up on collections.
Coordinate with Sales Representatives and Branch management to keep account activities updated.
Monitor delivery date commitments and expedite where appropriate.
Monitor customer-specific inventory for sales order fulfillment.
Build and maintain strong internal and external relationships.
Provide technical and service support to account management, branch management, and internal and external customers.
Assist with Production and Inventory functions within the branch.
Perform other duties as trained and qualified.