Customer Sales and Service Representative

LGG Industrial•Johnson City, TN

About The Position

The Customer Sales and Service Representative provides direct support to Branch Managers and Sales Representatives in developing existing and prospective LGG Industrial customers and helping the branch meet its growth targets. The role supports customer sales and service, account management, sales operations, and branch production and inventory functions. The position requires strong customer service, communication, organization, and basic math skills, along with the ability to work independently and in a fast-paced environment. The representative works in an active industrial warehouse environment that may involve fluctuating temperatures, noise, and dust. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of the role.

Requirements

At least 1 year of business-to-business customer service experience.
High school diploma or equivalent.
Must be 18 years of age or older.
Excellent customer service skills and the ability to interact professionally with customers and team members.
Ability to work independently and in a fast-paced environment.
Ability to multitask and prioritize responsibilities.
Excellent oral and written communication skills.
Proficiency in basic math, including addition, subtraction, multiplication, and division involving units of measure; must be able to calculate with whole numbers, fractions, and decimals.
Strong attention to detail.
Moderate computer skills, including MS Word, Excel, internet, customer portals, and email; ability to use company software successfully.
Ability to read a tape measure.
Reliable transportation.
Ability to work nights and weekends as required.
Ability to work overtime as required.
Ability to comprehend and follow instructions and safety procedures, read and understand relevant documents, communicate in English, and respond to safety signals, alarms, and verbal instructions.
Ability to wear required personal protective equipment when required.

Nice To Haves

1–3 years of customer service experience in industrial distribution.
Previous experience using an ERP system.
Product knowledge in hose, gasket, and conveyor systems.

Responsibilities

Maintain full commitment to safety policies and procedures.
Partner with Sales Representatives to provide sales quotes.
Process incoming inquiries in the company sales system.
Quote customers using working knowledge of products.
Achieve budgeted branch sales goals.
Assist A/R personnel with creating and establishing new accounts and follow up on collections.
Coordinate with Sales Representatives and Branch management to keep account activities updated.
Monitor delivery date commitments and expedite where appropriate.
Monitor customer-specific inventory for sales order fulfillment.
Build and maintain strong internal and external relationships.
Provide technical and service support to account management, branch management, and internal and external customers.
Assist with Production and Inventory functions within the branch.
Perform other duties for which trained and qualified.