Inside Sales and Customer Service Representative
About The Position
Shack Shine, a Southwind company serving the Kansas City Metro, is hiring an in-office Inside Sales and Customer Service Representative in Mission, Kansas. The role is the first point of contact for homeowners interested in professional home detailing services, including window cleaning, gutter maintenance, power washing, driveway cleaning, and premium Christmas light installations. The representative converts inbound leads into scheduled appointments, educates customers about services, pricing, and value, and builds lasting relationships that support business growth. The position also involves prospecting for new business, maintaining accurate customer and sales records in the CRM, and coordinating with operations to create a seamless customer experience from booking through service completion. The listed schedule is Monday through Friday, with the possibility of changes during peak seasons. Total compensation is listed as $45,000–$55,000, consisting of base salary and commission.
Requirements
- Strong communication and relationship-building skills.
- A customer-first mindset and the ability to confidently ask for the sale.
- Excellent organization and attention to detail.
- Experience using CRM software or the ability to learn quickly.
- Self-motivation and the ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a positive, team-oriented attitude.
Nice To Haves
- Previous experience in inside sales, customer service, retail sales, or a similar customer-facing role.
- Knowledge of residential home services.
Responsibilities
- Answer inbound calls and online inquiries professionally and enthusiastically.
- Build rapport with homeowners and identify their service needs.
- Recommend appropriate services and communicate pricing and value.
- Convert qualified leads into scheduled appointments.
- Follow up with prospective customers, answer questions, and close sales opportunities.
- Confirm job details, scheduling, and customer expectations before service.
- Maintain accurate customer information and sales activity in the CRM.
- Collaborate with operations to support a seamless experience from booking through completion.
- Resolve customer questions or concerns while delivering exceptional service.
- Stay current on services, promotions, and pricing to educate customers.
- Prospect for new business opportunities.
Benefits
- Medical, dental, vision, and life insurance.
- HSA/FSA and AD&D coverage.
- 401(k) with up to 4% company match.
- Ongoing leadership development and professional training.
- Career growth opportunities and promotion from within.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
