Sales and Customer Service Representative

Naturescape • Norcross, GA

3d

About The Position

Naturescape is hiring a full-time Sales and Customer Service Representative to support its Atlanta, Georgia branch. This role combines customer service and sales in a close-knit, family-owned business. The representative responds to customer emails and voicemails, offers helpful solutions, identifies opportunities to sell services that meet customer needs, and builds long-term customer relationships. The role also includes processing small amounts of daily mail and reconnecting with customers during winter to help prepare them for the coming season. No prior sales, customer service, or lawn-care experience is necessary; training is provided.

The typical schedule is Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 4 p.m. Naturescape describes itself as a drug-free workplace that provides safe and healthy working conditions at its branches.

Requirements

• Strong communication skills by phone and email.
• A positive, solution-focused attitude.
• Comfort talking with customers and asking for the sale.
• Computer and typing skills.
• Confidence trying new things and willingness to learn through training.

Nice To Haves

• Previous experience as an Office Assistant, Receptionist, Customer Service Representative, or Sales Associate may help the applicant excel quickly.

Responsibilities

• Respond to customer emails and voicemails and offer helpful solutions.
• Identify sales opportunities for Naturescape's services and ask customers for the sale.
• Build long-term relationships with customers by helping them meet their lawn and landscape goals.
• Process small amounts of mail daily to help the branch run smoothly.
• Reconnect with customers during winter to help ensure they are prepared for the upcoming season.

Benefits

• Starting pay of $18 or more per hour, with opportunities for weekly incentives.
• 401(k) with a 200% company match up to 6%, vested immediately.
• Health, dental, vision, and supplemental insurance.
• HRA and HSA.
• Up to three weeks of paid time off and holidays during the first year of employment.
• Employee discounts.
• Typical annual raises and yearly bonuses.
• Advancement opportunities.
• Training and support from management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed