Customer Sales and Service Representative

LGG Industrial • Corpus Christi, TX

2d • Onsite

About The Position

The Customer Sales and Service Representative provides direct support to Branch Managers and Sales Representatives in developing existing and prospective LGG Industrial customers and helping the branch meet growth targets. The role supports customer sales and service activities, branch operations, and account management while following company safety policies and procedures.

The position is full-time and non-exempt, based in Corpus Christi, Texas. The work environment may include fluctuating temperatures, noise, dust, and other typical conditions of an active industrial warehouse. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of the role.

Requirements

• At least 1 year of business-to-business customer service experience.
• High school diploma or equivalent.
• Must be at least 18 years old.
• Moderate computer skills, including MS Word, Excel, internet, and email.
• Ability to perform basic math, including calculations with whole numbers, fractions, decimals, and units of measure.
• Ability to read a tape measure.
• Reliable transportation.
• Excellent customer service and communication skills, both oral and written.
• Ability to interact professionally with customers and team members.
• Ability to work independently and in a fast-paced environment.
• Ability to multitask and prioritize responsibilities.
• Strong attention to detail.
• Ability to successfully use company software.
• Ability to comprehend and follow instructions and safety procedures, and to read, write, and communicate in English.
• Ability to work nights and weekends as required.
• Ability to work overtime as required.
• Background checks and drug screening may be required, subject to company, customer, or DOT requirements and applicable law.

Nice To Haves

• One to three years of customer service experience in industrial distribution.
• Previous experience using an ERP system.
• Product knowledge of hose, gasket, and conveyor systems.

Responsibilities

• Maintain full commitment to safety policies and procedures.
• Partner with Sales Representatives to provide sales quotes.
• Process incoming inquiries into the company sales system.
• Quote customers using working knowledge of products.
• Achieve budgeted branch sales goals.
• Assist Accounts Receivable personnel in creating and establishing new accounts and follow up on collections.
• Coordinate with Sales Representatives and branch management to keep account activities updated.
• Monitor delivery date commitments and expedite orders where appropriate.
• Monitor customer-specific inventory for sales order fulfillment.
• Build and maintain strong internal and external relationships.
• Provide technical and service support to account management, branch management, and internal and external customers.
• Assist with production and inventory functions within the branch.
• Perform other duties for which trained and qualified.

Benefits

• Competitive compensation plan with bonus potential.
• Medical, dental, and vision benefits, available on the first of the month following the hire date.
• Short-term and long-term disability benefits, available on the first of the month following the hire date.
• 401(k) with company match.
• Paid vacation, holidays, and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED