Customer Resource Representative (Part-Time)

Lee County Tax Collector • Fort Myers, FL

12d • Onsite

About The Position

The Customer Resource Representative is the first point of contact for customers visiting the Lee County Tax Collector and helps ensure visits run smoothly. The role welcomes customers, checks in appointments, assists walk-ins, directs customers to services, manages service tickets, and maintains an organized lobby. It also involves answering questions, reviewing documents, processing basic transactions, scheduling appointments, supporting coworkers, monitoring the lobby, and assisting with daily office operations.

This is a part-time position in Fort Myers, with three Monday–Friday shift options: 7:30 a.m.–12:30 p.m., 9:30 a.m.–2:30 p.m., or 11:45 a.m.–4:45 p.m. The starting pay is $18.38 per hour. Work is performed independently under limited supervision, with considerable latitude, and may involve processing and interpreting complex, less clearly defined issues.

Requirements

• High school diploma or GED, supplemented by customer service or call center experience and cash handling experience, or an equivalent combination of education, certification, training, and/or experience.
• Proficiency in Microsoft Office.
• Valid Florida driver’s license.
• Excellent communication skills and customer diplomacy.
• Ability to problem-solve and multitask.
• Strong organizational and time-management skills.

Nice To Haves

• Ability to speak and read foreign language(s).

Responsibilities

• Welcome customers, check in appointments, and assist walk-ins.
• Guide customers, manage service tickets, and maintain an organized lobby.
• Answer questions and help customers find the services they need.
• Review documents, process basic transactions, and schedule appointments.
• Support coworkers, monitor the lobby, and assist with daily office operations.

Benefits

• Part-time hours with weekends off.
• Three shift options.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED