Part-Time Customer Assistant Representative

Envoy Air•Miami, FL

5d•Onsite

About The Position

Envoy Air is hiring a part-time Customer Assistant Representative at Miami International Airport. The role provides customer service to the traveling public, including helping passengers who need assistance and escorting them between the terminal and aircraft. Duties also include supporting passengers with mobility needs, handling baggage, assisting with airport and aircraft security procedures, and maintaining accurate records. The position pays $15.00 per hour and is covered by the CWA Collective Bargaining Agreement.

Requirements

Must be at least 18 years of age.
Must possess at least one form of TSA-acceptable identification for business travel purposes.
High school diploma, GED, or international equivalent.
Good communication skills.
Authorized to work in the United States without sponsorship.
Must be able to read, write, fluently speak, and understand English.
Willing and able to lift and push items weighing up to 100 pounds; some items may be heavier.
Must be flexible to work rotating shifts, including days, nights, weekends, and holidays, rotating days off, and additional hours without notice based on operational needs.
Must complete a pre-employment drug screen and comprehensive background check and/or fingerprinting to satisfy company and security requirements.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to obtain appropriate airport authority and/or U.S. Customs security badges, if applicable.

Responsibilities

Welcome customers and provide a high level of customer service to the traveling public.
Answer questions about flight schedules and general terminal access.
Identify customers who may need assistance, including large parties and passengers with disabilities.
Assist mobility-impaired customers, including pushing wheelchairs and transferring passengers between aisle chairs and aircraft seats via the jet bridge.
Escort passengers between the terminal and aircraft while ensuring a safe path.
On occasion, drive a golf cart or tugs in congested areas.
Complete passenger paperwork relating to unaccompanied minors and, on occasion, stay overnight while escorting an unaccompanied minor.
Lift and carry heavy luggage, including luggage weighing up to 75 pounds; some items may be heavier.
Monitor airport activity and conduct required aircraft security checks after arrival and before departure according to company, government, and airport procedures.
Assist with oversize and valet luggage, ensuring bags and sporting items are tagged and routed correctly.
Secure unattended aircraft and conduct security checks on international arrivals, international departures, and aircraft remaining overnight.
Ensure aircraft are loaded correctly and maintain accurate logs and records, manually or in a computerized system.
Remove unclaimed bags from the carousel and place unclaimed items on baggage carts and in storage racks or shelves in secured areas.
Work shifts that may include irregular or extended hours, weekends, and holidays.
Perform additional related duties as operationally necessary and consistent with the collective bargaining agreement.