Part-Time Customer Assistant Representative

Envoy Air Inc.•Miami, FL

7d•Onsite

About The Position

Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. This part-time role is based at Miami International Airport and supports the traveling public by providing customer assistance and helping passengers travel safely through the terminal and to and from aircraft. The position involves assisting customers who need help, including large parties and passengers with disabilities; answering questions about flight schedules and terminal access; and supporting baggage handling, aircraft security checks, and accurate loading records. Work is governed by the CWA Collective Bargaining Agreement. The advertised pay rate is $15.00 per hour.

Requirements

Must be at least 18 years of age.
Must possess at least one form of TSA-acceptable identification for business travel purposes.
High school diploma, GED, or international equivalent.
Good communication skills.
Authorized to work in the United States without sponsorship.
Must be able to read, write, fluently speak, and understand English.
Willing and able to lift and push items weighing up to 100 pounds; some items may be heavier.
Must be able to stand and walk for extended periods.
Must be flexible to work rotating shifts, including days, nights, weekends, and holidays, rotating days off, and additional hours without notice based on operational needs.
Must complete a pre-employment drug screen and comprehensive background check and/or fingerprinting to meet company and security requirements.
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
Must be able to secure appropriate airport authority and/or U.S. Customs security badges, if applicable.

Responsibilities

Provide a high level of customer service and answer questions about flight schedules and general terminal access.
Identify passengers who may need assistance and provide support, including assistance to mobility-impaired customers, pushing wheelchairs, and transferring passengers between aisle chairs and aircraft seats via the jet bridge.
Escort passengers safely between the terminal and aircraft.
Handle loading and unloading of baggage, including oversize and valet luggage, and ensure bags and sporting items are tagged and routed correctly.
Complete passenger paperwork relating to unaccompanied minors; on occasion, remain overnight while escorting an unaccompanied minor.
Monitor airport activity and perform required aircraft security checks after arrival and before departure according to company, government, and airport procedures.
Ensure unattended aircraft are secure and perform security checks on international arrivals, international departures, and remain-overnight aircraft.
Ensure aircraft are loaded correctly and maintain accurate logs and records manually or in a computerized system.
Remove unclaimed bags from the carousel and stack unclaimed items on baggage carts and in storage racks or shelves in secured areas.
On occasion, drive a golf cart or tugs in congested areas.
Work irregular or extended hours, including weekends and holidays, and perform additional related duties as operationally necessary and consistent with the collective bargaining agreement.