Resource Representative

Terracon • Sacramento, CA

2d

About The Position

The Resource Representative determines the safest and most efficient way to dispatch employees and equipment to project sites. This role receives and manages internal and external service requests, dispatching appropriately trained staff and resources for assignments. Dispatchers multitask and communicate effectively to keep operations running efficiently, ensure resources are scheduled as requested, and direct them where they are most needed.

The position also supports other office duties as needed, follows safety practices, participates in pre-task planning, reports safety concerns to management, and maintains quality standards on all projects. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience, or equivalent training and related experience.
• Ability to use basic technology, including mobile apps, email, and scheduling software.
• Time-management skills.
• Interpersonal interaction skills.
• A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

• Multilingual ability is preferred in some markets.
• IIF Safety Leadership Terracon course obtained within 6 months in the role.

Responsibilities

• Answer and manage incoming calls, emails, and texts; dispatch employees and equipment with appropriate skills or certifications to specified locations at the required times.
• Prioritize projects and manage logistics according to urgency and importance, using negotiation skills to address conflicts.
• Relay information and instructions to employees, managers, clients, contractors, and other project stakeholders as appropriate.
• Maintain communication with field units to coordinate and prioritize schedules.
• Dispatch in an incident- and injury-free manner consistent with Terracon guidelines, prioritizing employee care and concern.
• Communicate effectively with customers, employees, and leaders.
• Develop negotiation strategies to manage resource conflicts among employees, clients, and office or regional leadership.
• Use the materials dashboard, CMELMS, and other tools to distribute employees and balance workloads.
• Support other office duties as needed and work with others to meet deadlines.
• Follow safety rules and practices and other safety requirements for all projects.
• Perform pre-task planning before executing work.
• Report safety issues or concerns to management.
• Maintain quality standards on all projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED