Customer Relations Outfitter

Bass Pro Shops•Wheeling, WV

8d•Onsite

About The Position

The Customer Relations Outfitter performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, making product recommendations based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position also secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; processes merchandise returns and related paperwork; sorts returned items; sells appropriate hunting and fishing licenses; administers incentive and reward programs; stays knowledgeable about products and advertised sales; and keeps the work area clean, neat, and stocked. The employee follows company policies and procedures and performs other duties as assigned. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations regarding work procedures, policies, and practices.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change.
Ability to communicate in a friendly and professional manner with customers and associates.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized point-of-sale register system.
Ability to stand and/or walk throughout the shift.
Ability to communicate with others to exchange information and repeat motions involving the wrists, hands, and/or fingers throughout the shift.
Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
Ability to occasionally work in low or high temperatures and noisy environments.
Ability to perform light work, including frequently lifting and moving objects up to 20 pounds and occasionally lifting or moving objects weighing 100 pounds or more with team lifting as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Provide friendly, prompt customer service and help ensure a pleasant and productive shopping experience.
Greet customers as they enter the store.
Handle merchandise returns, complete refund and exchange paperwork, and sort returns by category for return to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Follow company policies and procedures.
Perform other duties as assigned.