Part Time Customer Relations Outfitter

Bass Pro Shops • Oklahoma City, OK

8d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor logs and badges, handles returns and related paperwork, sorts returned merchandise, sells hunting and fishing licenses, administers incentive and reward programs, and keeps the work area clean and stocked. The position operates under general supervision and established procedures, with occasional independent judgment to complete assignments and recommendations on work practices. Other duties may be assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift and communicate with others throughout the shift.
• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to lift and move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.
• Ability to occasionally use ladders, stairs, or ramps and work in low or high temperatures and noisy environments.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Provide friendly, prompt customer service and help ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store.
• Process merchandise returns, including refund and exchange paperwork, and sort returns to the appropriate area.
• Sell hunting and fishing licenses.
• Administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED