CLUB Customer Service Outfitter - Part Time

Bass Pro Shops • Victor, NY

3d

About The Position

The CLUB Customer Service Outfitter provides world-class service to guests while explaining the benefits of becoming a CLUB Member. This role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The Outfitter supports an enjoyable, productive shopping experience; helps customers become members or provides existing members with a unique experience; demonstrates products; and assists with account questions, payments, and applications. The position also helps achieve individual and store goals, maintains accurate CLUB inventory and an organized CLUB Booth, and provides feedback and support to peers. Other store-area service may be required based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.

Responsibilities

• Support world-class customer service and ensure a pleasant, productive shopping experience.
• Greet customers and offer them the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED