CLUB Customer Service Outfitter
About The Position
The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience. The role presents customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member and serves as a product expert while carrying out account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position also supports store operations as needed, maintains accurate CLUB inventory, keeps the CLUB Booth clean and organized, and provides daily feedback and reports. Work is performed under general supervision using established procedures and innovation, with occasional independent judgment and opportunities to recommend improvements to work procedures, policies, and practices.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 years of experience.
- Experience in a customer service environment.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Excellent self-motivation and initiative while working unsupervised.
Responsibilities
- Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
- Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
- Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrate products to customers.
- Remain knowledgeable about advertised sales.
- Help meet individual and store metric goals and objectives.
- Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
- Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business need.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
