CLUB Customer Service Outfitter

Bass Pro Shops • Prairie Du Chien, WI

3d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a productive shopping experience while introducing customers to the benefits of CLUB membership. The role serves as a product expert and handles account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The Outfitter supports customers throughout the store as business needs require, demonstrates products, stays informed about advertised sales, and helps achieve individual and store goals. The position also maintains accurate CLUB inventory and an orderly CLUB Booth, provides member services such as processing payments, answering account questions, and processing applications, and delivers timely, accurate feedback and reports.

This role works under general supervision using established procedures and innovation. It involves choosing among limited alternatives to resolve problems and occasionally applying independent judgment. The employee may recommend changes to work procedures, policies, and practices. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to communicate and exchange information constantly.
• Ability to constantly repeat motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Provide world-class customer service and a pleasant, productive shopping experience.
• Greet customers and present the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a distinctive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service in all areas of the store as business needs require.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED