Customer Relations Outfitter

Bass Pro Shops•Wheeling, WV

About The Position

The Customer Relations Outfitter performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant, productive shopping experience and provides a legendary customer experience by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties include securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns and related paperwork; sorting returns; selling appropriate hunting and fishing licenses; administering incentive and reward programs; staying knowledgeable about products and advertised sales; and keeping the work area clean, neat, and stocked. The employee follows company policies and procedures and performs other duties as assigned. The position operates under general supervision and established procedures. It requires occasional independent judgment to complete assignments and may involve recommendations regarding work procedures, policies, and practices. The listed benefits are identified as part-time benefits.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk constantly during a shift.
Ability to constantly communicate and repeat motions that may involve the wrists, hands, and/or fingers.
Ability to occasionally ascend or descend ladders, stairs, or ramps; work in low or high temperatures; and work in noisy environments.
Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

Secure all firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Support a strong commitment to customer service and ensure a pleasant, productive shopping experience.
Greet customers as they enter the store in a friendly and outgoing manner.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returns by category and return them to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and aware of advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow company policies and procedures.
Identify and evaluate customer needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.