CLUB Customer Service Outfitter

Bass Pro Shops • Concord, NC

6h

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and helps create a pleasant, productive shopping experience. The role presents customers with the benefits of becoming a Bass Pro Shops and Cabela’s CLUB Member and provides current members with a distinctive service experience. As a product expert, the Outfitter handles account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance. The position may also provide service in other areas of the store based on business needs.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to repeat motions that may include the wrists, hands, and/or fingers.
• Ability to assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift and move objects up to 20 pounds constantly.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer the opportunity to become a CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
• Demonstrate products and stay knowledgeable about advertised sales.
• Work toward individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and submit reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED