CLUB Customer Service Outfitter

Bass Pro Shops • Concord, NC

2d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience while presenting customers with the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The Outfitter supports CLUB operations and compliance, demonstrates products, stays informed about advertised sales, helps achieve individual and store metrics, and maintains accurate CLUB inventory and a clean, organized CLUB Booth. The role provides the full CLUB Member experience, including processing payments and applications and answering account questions. It also provides timely daily feedback and reports, coaches and supports peers as a CLUB advocate, and serves other store areas as business needs require. Work is performed under general supervision using established procedures, with occasional independent judgment to resolve problems and make recommendations.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to repeatedly perform motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Proactively greet customers and present the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide full CLUB Member service, including processing payments and applications and answering account questions.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED