Seasonal CLUB Customer Service Outfitter

Bass Pro Shops • Denham Springs, LA

2d

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a pleasant, productive shopping experience. The role presents customers with the benefits of CLUB membership and serves as a product expert while handling account services and other CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The position supports CLUB operations and compliance programs, demonstrates products, stays informed about advertised sales, works toward individual and store metrics, and maintains accurate CLUB inventory and an organized CLUB Booth. It also provides member services such as payment processing, account assistance, and application processing, along with timely reporting and support for other store areas as business needs require. The role performs duties under general supervision using established procedures and occasional independent judgment.

This is a seasonal position. The posting describes part-time benefits, including retail, restaurant, resort, and conservation attraction discounts; dental and vision coverage; voluntary benefits; a 401(k) retirement savings plan; paid holidays; paid vacation; and the Bass Pro Cares Fund.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to constantly repeat motions that may involve the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer them the opportunity to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Remain knowledgeable about advertised sales.
• Help meet personal and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business need.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED