Seasonal CLUB Customer Service Outfitter

Bass Pro Shops•La Vista, NE

About The Position

The Seasonal CLUB Customer Service Outfitter provides world-class customer service and introduces customers to the benefits of becoming a CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position supports customers throughout the store as business needs require. It also involves keeping CLUB inventory accurate, maintaining a clean and organized CLUB Booth, and providing daily feedback and reports in a timely and accurate manner. Duties may include other tasks as assigned.

Requirements

High school diploma or equivalent experience.
0 to 2 years of experience.
Experience in a customer service environment.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while working unsupervised.
Ability to stand and/or walk during a shift to assist customers on the sales floor.
Ability to hear well enough to communicate with others and exchange information.
Ability to perform repeated motions involving the wrists, hands, and/or fingers.
Ability to continually assess the accuracy, neatness, and thoroughness of assigned work.
Ability to perform light work, including constantly lifting and moving objects weighing up to 20 pounds.
Ability to occasionally ascend or descend ladders, stairs, and step stools.
Ability to occasionally work in noisy environments.

Responsibilities

Support a commitment to world-class customer service and provide customers with a pleasant, productive shopping experience.
Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
Demonstrate products to customers and remain knowledgeable about advertised sales.
Help meet individual and store metric goals and objectives.
Keep CLUB inventory accurate and the CLUB Booth clean and organized.
Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
Provide daily feedback and reports in a timely and accurate manner.
Provide peer coaching, recognition, and support as a CLUB advocate and representative.
Serve other areas of the store based on business needs.
Perform other duties as assigned.