CLUB Customer Service Outfitter

Bass Pro Shops • Sevierville, TN

7d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and a productive shopping experience while introducing customers to the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member. The role serves as a product expert and handles account servicing and CLUB processes, including acquiring and activating members, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The Outfitter supports store-wide service needs, keeps CLUB inventory accurate and the CLUB Booth organized, and provides members with services such as processing payments, answering account questions, and processing applications. The position works under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Strong self-motivation and initiative while working unsupervised.

Responsibilities

• Provide friendly, productive customer service and a pleasant shopping experience.
• Greet customers and explain the opportunity to become a CLUB Member, or provide current members with a distinctive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products and stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide member services, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Coach, recognize, and support peers as a CLUB advocate and representative.
• Provide service in other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED