CLUB Customer Service Outfitter

Bass Pro Shops • Billings, MT

3d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert and performs account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

The position supports a pleasant and productive shopping experience, greets customers, demonstrates products, and provides current members with a unique experience. It also provides CLUB account services, helps meet individual and store goals, maintains accurate CLUB inventory and an orderly CLUB Booth, and supports other store areas as business needs require. The role operates under general supervision using established procedures, with occasional independent judgment.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to constantly communicate and exchange information.
• Ability to repeat motions involving the wrists, hands, and/or fingers.
• Ability to assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift and move objects up to 20 pounds constantly.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer them the opportunity to become CLUB Members, or provide current members with a unique and exclusive experience.
• Execute CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED