Customer Relations Associate (Retail)

Horry Telephone Cooperative • Conway, SC

3d • Onsite

About The Position

The Customer Relations Associate works in one of HTC’s Retail Branch Offices, using knowledge of HTC services and technology to deliver seamless member experiences. This role accepts, solicits, and processes new sales across all lines of business, including Voice, Video/HTC TV Max, Internet, Mobile, Security, and associated products and services. The associate assists members with orders, questions, payments, and other needs through face-to-face interactions, phone calls, and email. The role may also provide Contact Center queue coverage as needed.

Requirements

• Completed high school degree or GED.
• Understanding of the latest technology.
• Minimum of two years of related experience and/or training.
• Ability to work a flexible schedule, including extended hours for Contact Center queue coverage as needed, Saturdays, call-ins, call-outs, shift work, and select holidays.
• Strong work ethic.
• Attention to detail.
• Initiative.
• Empathy.
• Excellent customer service skills.
• Team-player attitude.

Responsibilities

• Accept, solicit, and process new sales across HTC’s lines of business and associated products and services.
• Assist members with orders, questions, payments, and other needs through in-person interactions, phone calls, and email.
• Provide Contact Center queue coverage as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED