Customer Relations Associate

Bass Pro Shops • Miami, FL

3d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; processes merchandise returns and related paperwork; sorts returns; sells applicable Hunting and Fishing Licenses; administers incentive and reward programs; maintains product knowledge and awareness of advertised sales; and keeps the work area clean, organized, and stocked. The role follows company policies and procedures and performs other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support world-class customer service and ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund and exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED