Customer Relations Associate
About The Position
At Dioji K-9 Resort & Athletic Club, Customer Relations Associates help provide an exceptional experience for canine guests and their owners. They are welcoming, customer-facing representatives who create a positive, professional, and personalized experience. The role suits friendly, energetic, and organized individuals who love dogs, enjoy working with people, and can thrive in a fast-paced environment. It requires excellent communication, attention to detail, and the ability to manage multiple responsibilities with a positive attitude. This is an active hourly, non-exempt position subject to applicable California wage and hour laws. Full-time and part-time opportunities are available, with flexible scheduling. Weekend availability may be required, and availability during the holiday season is essential. Reasonable accommodations are available to qualified applicants and employees with disabilities.
Requirements
- Excellent customer service, communication, and interpersonal skills.
- A genuine love of dogs and comfort handling dogs of all breeds and sizes.
- Ability to multitask, stay organized, and work efficiently in a busy environment.
- Friendly, dependable, detail-oriented, and team-focused attitude.
- Basic computer skills and willingness to learn reservation and customer management systems.
Nice To Haves
- Previous customer service, hospitality, retail, or animal care experience is preferred but not required.
Responsibilities
- Provide exceptional customer service by greeting customers, managing dog check-ins and check-outs, and answering questions.
- Handle reservations, phone calls, routine emails, customer transactions, and account updates.
- Conduct facility tours and guide new customers through the enrollment process.
- Develop knowledge of daycare, boarding, spa services, and retail products to educate customers and recommend appropriate offerings.
- Prepare daily report cards to keep owners informed about their dogs' stays.
- Communicate customer requests, questions, and concerns to management and other team members.
- Safely escort dogs of all sizes between reception, play yards, and accommodations, following established handling procedures.
- Maintain a clean, organized, and welcoming reception and retail area.
Benefits
- 20% employee discount on retail merchandise and Dioji services.
- Free daycare while working, subject to limits.
- Health insurance and paid time off for eligible full-time employees.
- 401(k) retirement plan, subject to eligibility requirements.
- California paid sick leave and other legally required benefits.
- Opportunities for training, professional growth, and advancement.
- Flexible scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
