Part-Time Customer Relations Associate

Bass Pro Shops • Kansas City, KS

3d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The associate supports a pleasant and productive shopping experience by helping customers make buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The role also includes securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns and related paperwork; sorting returns; selling Hunting and Fishing Licenses; administering incentive and reward programs; maintaining product knowledge and awareness of advertised sales; and keeping the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned. Work is performed under general supervision using established procedures, with occasional independent judgment in resolving problems and making recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a commitment to customer service and provide customers with a pleasant and productive shopping experience.
• Greet customers entering the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Maintain product knowledge and awareness of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED