Customer Relations Associate Part Time

Bass Pro Shops • Sun Prairie, WI

4d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing information and directions. The associate supports a pleasant and productive shopping experience by assisting customers with buying decisions, making product recommendations based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The role also includes securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns and related paperwork; sorting returned items; selling hunting and fishing licenses; administering incentive and reward programs; staying knowledgeable about products and advertised sales; and keeping the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned.

This part-time position operates under general supervision and established procedures. It may involve occasional independent judgment to complete assignments and recommendations about work procedures, policies, and practices. Travel is not required. Physical demands include standing and walking throughout the shift, frequent communication and repetitive hand motions, occasional ladder or stair use, exposure to low or high temperatures and noisy environments, and lifting or moving objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift, communicate frequently, and repeat motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to work occasionally in low or high temperatures and noisy environments.
• Ability to lift and move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Provide friendly, prompt customer service and support a pleasant and productive shopping experience.
• Greet customers as they enter the store.
• Handle merchandise returns, complete refund or exchange paperwork, and sort returns by category for return to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED