Customer Relations Associate, Part-Time

Bass Pro Shops • East Hartford, CT

9d • $17 - $20

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience and helps customers make buying decisions through needs assessment, product recommendations, and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; processes merchandise returns; sells appropriate hunting and fishing licenses; and administers incentive and reward programs. The position follows company policies and procedures, maintains product knowledge and awareness of advertised sales, and keeps the work area clean, neat, and stocked. Other duties may be assigned.

The position is part-time. Starting pay is $17.00–$19.75 per hour. Applications are accepted on an ongoing basis.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift and communicate with others constantly.
• Ability to repeat motions that may involve the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to constantly lift and move objects up to 20 pounds, and occasionally lift or move objects up to 100 pounds or more using a team lift as needed.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Provide friendly, prompt customer service and help ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Maintain product knowledge and awareness of advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Identify and evaluate customers’ needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED