Customer Relations Associate

Bass Pro Shops • Tulalip Bay, WA

3d • $17 - $20

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and warmly, handling merchandise carefully, and providing customers with information and directions. The role supports a pleasant, productive shopping experience and helps customers make buying decisions through needs assessment, product recommendations, and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor badges, processes merchandise returns and related paperwork, sorts returns, sells appropriate hunting and fishing licenses, and administers incentive and reward programs. The associate remains knowledgeable about products and advertised sales, keeps the work area clean and stocked, and follows company policies and procedures. Other duties may be assigned.

The position operates under general supervision and established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. The listed starting pay rate is $17.13–$19.75. The posting identifies the role as part-time and lists benefits including retail, restaurant, resort, and conservation-attraction discounts, dental and vision coverage, voluntary benefits, a 401(k) retirement savings plan, paid holidays, paid vacation, and the Bass Pro Cares Fund.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift and communicate constantly.
• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures; work in low or high temperatures; and work in noisy environments.
• Ability to constantly lift and move objects up to 20 pounds and occasionally move and lift objects weighing 100 pounds or more, using a team lift as needed.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to customer service and provide customers with a pleasant and productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED