Customer Relations Associate

Bass Pro Shops•Lexington, KY

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience by helping customers make purchasing decisions, providing product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The associate also handles returns and exchanges, administers incentive and reward programs, sells appropriate hunting and fishing licenses, and supports store operations by securing firearms, checking in vendor representatives, maintaining product knowledge, and keeping the work area clean and stocked. Additional duties may be assigned.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate in a friendly and professional manner with customers and associates.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized point-of-sale register system.
Ability to stand and/or walk throughout the shift and frequently communicate and perform repetitive motions involving wrists, hands, or fingers.
Ability to occasionally use ladders, stairs, ramps, and similar access routes; work in low or high temperatures and noisy environments; and lift or move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet customers promptly and in a friendly, outgoing manner.
Provide information and directions to customers and support a pleasant, productive shopping experience.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returns by category and return them to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow company policies and procedures.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.