Customer Relations Associate

Dioji • Santa Barbara, CA

9d

About The Position

At Dioji K-9 Resort & Athletic Club, Customer Relations Associates are the welcoming faces of the resort and help create a positive, professional, and personalized experience for customers and their dogs. This is an active, customer-facing role for friendly, energetic, and organized people who enjoy working with people, love dogs, and can thrive in a fast-paced environment. The position requires excellent communication, attention to detail, and the ability to manage multiple responsibilities with a positive attitude.

Associates support customers throughout their experience, from reservations and check-in to service recommendations and enrollment. They also escort dogs between areas of the facility, communicate customer needs to colleagues, and maintain a welcoming reception and retail area. The role is hourly and non-exempt, with full-time and part-time opportunities. Compensation is $17.40–$18.40 per hour, depending on qualifications and experience.

Requirements

• Excellent customer service, communication, and interpersonal skills.
• Genuine love of dogs and comfort handling dogs of all breeds and sizes.
• Ability to multitask, stay organized, and work efficiently in a busy environment.
• Friendly, dependable, detail-oriented, and team-focused attitude.
• Basic computer skills and willingness to learn reservation and customer management systems.
• Ability to meet the physical requirements of the active position, with or without reasonable accommodation, including substantial standing and walking, moving at a brisk pace when needed, safely handling dogs of varying sizes and strengths, and occasional bending, reaching, and light cleaning.

Nice To Haves

• Previous customer service, hospitality, retail, or animal care experience is preferred but not required.

Responsibilities

• Provide customer service by greeting customers, managing dog check-ins and check-outs, and answering questions.
• Handle reservations, phone calls, routine emails, customer transactions, and account updates.
• Conduct facility tours and guide new customers through the enrollment process.
• Learn about daycare, boarding, spa services, and retail products to educate customers and recommend appropriate offerings.
• Prepare daily report cards to keep owners informed about their dogs’ stays.
• Communicate customer requests, questions, and concerns to management and other team members.
• Safely escort dogs of all sizes between reception, play yards, and accommodations, following established handling procedures.
• Maintain a clean, organized, and welcoming reception and retail area.

Benefits

• 20% employee discount on retail merchandise and Dioji services.
• Free daycare while working, subject to limits.
• Health insurance for eligible full-time employees.
• Paid time off for eligible full-time employees.
• 401(k) retirement plan, subject to eligibility requirements.
• California paid sick leave and other legally required benefits.
• Training, professional growth, and advancement opportunities.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed