Customer Relations Associate

Bass Pro Shops • Miami, FL

1d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience and helps customers make buying decisions through identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate secures firearms brought into the store with trigger locks; checks in vendor representatives and manages visitor logs and badges; processes merchandise returns and related refund or exchange paperwork; sorts returns and returns them to the appropriate area; sells applicable Hunting and Fishing Licenses; administers incentive and reward programs; stays knowledgeable about products and advertised sales; and keeps the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned.

Work is performed under general supervision using established procedures and innovation. The associate chooses from limited alternatives to resolve problems, exercises occasional independent judgment, and often makes recommendations regarding work procedures, policies, and practices. The position requires standing and walking throughout the shift, frequent communication and repetitive hand motions, occasional ladder or stair use, and lifting and moving objects. Bass Pro Shops is an equal opportunity employer and provides reasonable accommodations as applicable.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate in a friendly and professional manner with customers and other associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk during the shift and communicate with others throughout the shift.
• Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet and acknowledge customers promptly and in a friendly, outgoing manner.
• Provide customers with information and directions and support a pleasant, productive shopping experience.
• Assist customers with purchasing decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Secure firearms brought into the store using trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell applicable Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and aware of advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED