Customer Relations Associate- Receptionist
About The Position
Berlin City Toyota is seeking a friendly, professional, customer-focused Customer Relations Associate to serve as the first point of contact for dealership visitors and callers. The role welcomes guests, answers and routes calls, assists customers with general information, and helps ensure each interaction is positive and well organized. It supports the sales, service, and administrative teams and contributes to the dealership’s customer satisfaction goals. The associate schedules service appointments, follows up with current and previous customers, communicates with internet customers by phone, text, and email, and keeps customer records accurate in the dealership CRM. The position also involves clerical and administrative support and maintaining a clean, organized, welcoming reception area. Automotive experience is not required; paid training is provided. The schedule is Monday through Friday, 9:00 AM to 5:30 PM. Starting pay is $20.00–$22.00 per hour, based on experience.
Requirements
- Must be at least 18 years of age.
- Must be authorized to work in the United States.
- Must successfully pass a pre-employment background check.
- Professional and confident communication in person and over the phone.
- Ability to learn and use technology, CRM platforms, and scheduling systems.
- Ability to stay organized and detail-oriented in a fast-paced environment while managing multiple priorities.
- Dependability, punctuality, a positive attitude, a strong work ethic, and eagerness to learn and grow.
- Ability to work collaboratively with teammates.
Nice To Haves
- Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles is preferred but not required.
Responsibilities
- Greet customers, vendors, and visitors warmly and professionally.
- Manage a multi-line phone system, answer incoming calls promptly, and connect callers with the appropriate department.
- Create positive first impressions that reflect the dealership’s customer-service commitment.
- Provide customers with information, answer general questions, and help them navigate their dealership experience.
- Schedule service appointments and coordinate with the service team.
- Follow up with current and previous customers to confirm appointments and maintain relationships.
- Communicate with internet customers through their preferred channel, including phone, text, and email.
- Maintain accurate customer information in the dealership CRM.
- Provide clerical and administrative support to sales, service, and administrative teams as needed.
- Keep the reception area clean, organized, and welcoming.
- Look for opportunities to exceed customer expectations and create memorable experiences.
Benefits
- Paid training.
- Career growth opportunities, ongoing training, mentorship, and advancement.
- Paid time off accruing from the first day.
- Medical, dental, vision, life, and disability insurance.
- 401(k) with employer contribution.
- Health and Wellness reimbursement of up to $75 per month.
- Employee discounts.
- Recognition programs for outstanding performance.
- Supportive, team-oriented culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
