Member Relations Associate (Receptionist)
About The Position
Baltimore Country Club is seeking a Member Relations Associate to serve as a primary point of contact at the front desk and help provide a welcoming, positive experience for members and guests. The role supports daily operations across the Club’s two clubhouses and calls for professionalism, strong organizational skills, and a commitment to exceptional service. Front desk hours are Monday, 8:45 a.m.–5:00 p.m., and Tuesday through Sunday, 8:45 a.m.–9:00 p.m. The clubhouses are Five Farms Clubhouse in Lutherville, Maryland, and Roland Park Clubhouse in Baltimore, Maryland. The position requires availability for a flexible schedule, including evenings, weekends, and holidays.
Requirements
- Strong verbal and written communication skills.
- Ability to build positive relationships with members, guests, and staff.
- Effective time management skills and ability to prioritize competing responsibilities.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Word and Excel.
- Ability to sit or stand for extended periods.
- Positive attitude, flexibility, and willingness to support team members.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Experience with reservation systems.
- Previous customer service or hospitality experience.
Responsibilities
- Greet and welcome members, guests, visitors, and vendors with a friendly smile and professional demeanor.
- Answer telephone calls, respond to inquiries, and direct calls to the appropriate department or staff member.
- Maintain current knowledge of Club operations, hours, events, policies, and other relevant member information.
- Coordinate dining reservations.
- Assist with event registration and guest check-in for Club and holiday events.
- Receive, sort, and distribute incoming mail and member payments.
- Maintain the cleanliness, organization, and professional appearance of the front desk, lobby, coat check, and other assigned areas.
- Communicate emergency response information to management promptly and follow established Club procedures.
- Prepare and distribute the Daily Agenda to communicate upcoming events, dining activities, and important Club information.
- Manage lost and found and assist members with locating misplaced belongings.
- Perform other duties and projects as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
